24/7 Customer Support in Cloud Web Hosting
We acknowledge the significance of getting assistance in a timely manner, so our cloud web hosting services come with 24/7 technical support as well as various options for communication. In case you don't have an account yet, you can easily phone us or take advantage of our live chat and chat with a live agent, so as to learn more about our services or check if our servers meet the system requirements for your websites. As a result, you will not end up getting a service that you can't use. If you already have your hosting account with us, you can open a support ticket in the Hepsia hosting Control Panel when the issue is strictly technical or it requires additional analysis. Unlike the majority of suppliers on the market, we answer to all of the tickets within the hour, so you will not need to wait for an entire day. Our support services can be accessed twenty-four-seven, even during official holidays.
24/7 Customer Support in Semi-dedicated Servers
You can try out our support services even before you buy a semi-dedicated server account from us as we have phone and online chat support for billing, pre-sales and common queries. Our agents will assist you to pick the most suitable package or provide you with details about our servers, in order to confirm whether the system requirements for your websites are met. If you're an active client, you will also be able to contact us via electronic mail or through our ticketing system, which can be accessed through the Hepsia web hosting Control Panel. We guarantee that when you employ any of these 2 methods of contact, you'll receive an answer within less than an hour and that’s 24/7, including weekends and public holidays. If you've used the website hosting services of other suppliers, even big ones, you'll be able to compare the reply time since it often takes a whole day for them to address a ticket.
24/7 Customer Support in VPS Servers
If you acquire a VPS server through us, you'll be able to use several different methods of communication to get in touch with our Customer and Tech Support Departments. For general, billing and pre-sales matters, we have several local telephone numbers in the USA, Great Britain and Australia along with a live chat service. If you're an existing customer and you want help with some technical issue that requires longer time to investigate or resolve, you can open a ticket through your billing account or you will be able to send an e-mail message and we will handle the issue and send you an answer within the hour. The answer time is warranted 24/7, including holidays and weekends, still for many issues it takes no more than 30 mins to receive assistance. Our support service covers your VPS plus all pre-installed software it comes with, so in case you need help with third-party software, you can check the optional Managed Services upgrade that we supply.
24/7 Customer Support in Dedicated Servers
When you obtain a dedicated server from our company, you'll be able to contact us at any time using various channels and the max time that you will need to wait for a response is approximately one hour, which means that you can forget all about waiting an entire day. Our customer and technical support service is accessible 24/7 regardless of whether it's a holiday or a weekend and we can help you with anything related to the apps which are pre-installed on your server. To get in touch with us about a technical matter, you will be able to open a support ticket via the Help section of your billing Control Panel or you can send us an e-mail. In case you have any kind of common questions or you would like to find out about our hosting solutions before you order, you can take advantage of our live chat or you can call one of the local phone numbers that we have in several countries worldwide. In case you're looking for assistance with third-party software that you can't install or manage effectively, you are able to add the Managed Services upgrade to your package and our system administrators will assist you.