In case you have bought a web hosting package and you’ve got certain queries regarding a concrete feature/function, or in case you have faced a certain complication and you require support, you should be able to get in touch with the respective customer care staff. All hosting providers use a ticketing system regardless of whether they offer other methods of contacting them along with it or not, since the most effective way to tackle an issue most often is to use a ticket. This mode of correspondence makes the replies sent by both sides easy to follow and permits the support team representatives to escalate the case in the event that, for example, a system administrator should intervene. Typically, the ticketing system is not directly linked to the hosting space and is part of the billing account, so you will need to have at least 2 different accounts to contact the client support staff and to actually manage the hosting space. Non-stop switching between different accounts can sometimes be a headache, not to mention the fact that it requires quite a while for most hosting companies to process ticket requests.

Integrated Ticketing System in Cloud Web Hosting

In stark contrast with what you may find with lots of other web hosting providers, the ticketing system that we use with our cloud web hosting is an indivisible part of the Hepsia hosting Control Panel, which comes with all web hosting accounts. You won’t have to remember different usernames and passwords, as you will be able to manage both your tickets and the hosting account itself from a single location. So, in case you’ve got a query or bump into a difficulty, you can get in touch with our client care staff straight away. Our system offers a smart search option. This implies that even in case you’ve opened heaps of tickets over the years, you will be able to track down the one that you want with no effort. Also, you can check knowledge base recommendations for solving commonly encountered issues.

Integrated Ticketing System in Semi-dedicated Servers

The Hepsia Control Panel, which comes with all our semi-dedicated plans, was created with the idea that you should be able to manage everything associated with your semi-dedicated account from one location and the support tickets are not an exception. Our ticketing system is incorporated into the Hepsia hosting Control Panel, so, in case you’ve got an inquiry or come across a problem, you can touch base with our customer service staff representatives instantaneously without needing to go to a different system. You can browse through your files or check a variety of account settings whilst submitting a new ticket or reading the response to an old one. If you have a myriad of tickets and you wish to track down a given one, you can take advantage of the intelligent search box, which is available in the Help section of the Control Panel. We guarantee that you’ll obtain a response within the hour irrespective of the essence of your query or issue.