A live chat is one of the many methods of communication supplied by some web hosting suppliers as a part of their support service. Determined by the supplier, the chat can be used for pre-sales, billing and/or technical support. This way of contact is faster in comparison to a support ticket and it will make it much more unlikely to misspell or misunderstand anything as compared to a phone call with an agent. Furthermore, when the trouble that you have needs some time to be investigated and resolved, you will be able to do something else at the same time instead of just waiting, as you would have to do if you call. Also, you can take advantage of a live chat support service free of charge as long as you have Internet access even when your website hosting supplier is situated in a different country and they don't have a local phone number you can call.

Live Chat Support in Cloud Web Hosting

As we believe that many situations are usually resolved if you chat with a live person, we offer a live chat service for all of our potential and active clients. The chat is online every day and our support representatives will assist you with a number of questions and problems. If you are not our client yet, you'll be able to learn more about our cloud web hosting plans and the hosting environment in general so as to make sure that your websites will work effectively on our servers. If you already have an account and you have some questions or you have any kind of troubles with any of our solutions, you will be able to get in touch with us through the live chat and we will provide the needed info or help you troubleshoot the problem. You will have to open a support ticket for some problems which require longer time or the expertise of a sysadmin, but for numerous common problems you'll receive help on the spot.

Live Chat Support in Semi-dedicated Servers

We provide you with live chat support as a part of our services, therefore if you have any kind of questions concerning our semi-dedicated plans, you can get in touch with our customer care team whenever you need no matter if you've already purchased an account or not. In general, the chat service is for pre-sales, billing and common questions and issues, but we are able to help you with quite a few tech questions as well. We will help you select the best plan for your websites if you don't have an account yet, we can reply any billing questions or concerns you have or we can help you with installing your new email address on your personal computer or smartphone - all the aforementioned will be done timely because our live chat service is available all the time, each and every day. No matter when you require help, you are able to talk to an agent and save considerable time.