One-Hour Response Guarantee in Cloud Web Hosting
Our cloud web hosting come with a one-hour response guarantee, which goes to say that irrespective of what question or obstacle you may have, we’ll always be there to lend you a helping hand. In fact, it rarely takes more than half an hour to get a problem solved or an inquiry answered, and this is valid for both technical and sales matters. Our help desk support staff representatives will be at your service 24/7, even on official holidays and weekends, which means that you will receive quick help anytime you need it. We know exactly how precious time can be, so by the time we respond to your e-mail or support ticket, we will have enquired into the matter and, in case we haven’t found a solution, we will provide you with more details about what you need to do on your end, when the situation requires it. With our support services, you can be certain that there will be someone to lend you a hand immediately, whatever the hour.
One-Hour Response Guarantee in Semi-dedicated Servers
Because of the fact that we know precisely how crucial it is to receive well-timed support, we promise that you won’t ever need to wait for more than 1 hour to get an answer to any trouble ticket that you send through your semi-dedicated server Control Panel. Actually, you will rarely have to wait around for more than 20 to 30 minutes and this applies to any question regardless of its nature – billing, general or technical. Furthermore, our client and technical support team will be at your disposal 24-7-365, which is why even if you send a ticket during public holidays, you’ll invariably receive a blazing-fast response, which will contain the answer to a query, the solution to a predicament or the information required to resolve an issue yourself – if there’s something that you have to do on your end. If you use our services, you won't ever have to spend a whole day awaiting a response like you would with plenty of other web hosting companies.