Customer Support Channels
A One–Hour Ticket Response Time Guarantee
Every assistance request you send to us will be attended to within maximum 60 min. In case your support ticket or e–mail requires further assistance from a server administrator, we will without delay forward it and leave a note to notify you that your issue is being examined. If you order our Managed Services package, any of the server management tasks included there will be executed at a time that is suitable for you.
A Top–Notch Support Service
If you need assistance working with the Hosting Control Panel or with any of the applications that we have preinstalled on the dedicated server for you, do not hesitate to get in touch with our tech support team anytime through the ticketing system. Plus, in case you need assistance managing your dedicated hosting server, you can order the Managed Services package, that includes OS updates every week, troubleshooting and installation services, server monitoring and restarting procedures, backup disk space, etc.
An Easy–to–Navigate Help Area
Each dedicated web hosting plan includes our cost–free Hosting Control Panel, which offers an elaborate knowledgebase plus a selection of step–by–step video tutorials. Whenever you require help while working with the Hosting Control Panel, just click on the Videos or Help buttons situated in the upper right corner.