Support Channels

  • 1 hour ticket response time
  • An Intuitive Help Center Section

  • You will find almost all the answers to your questions in the easy–to–navigate Help Center section incorporated into True Cloud Hosting’s Hosting Control Panel. It features an ever–expanding repository with commonly asked questions and exhaustive educational articles prepared by our capable technical support team.

  • Top quality support service
  • Educational Video Clips

  • If you’d like to watch how a task is carried out or how a problem is settled, rather than just reading about it, have a look at our compilation of educational video tutorials. They cover various topics and will help you quickly find your way around the Hosting Control Panel.

  • Intuitive help center
  • A 1–Hour Support Ticket Response Guarantee

  • All our semi–dedicated servers are backed up by a 24/7 customer support service and include a 60–minute support ticket response guarantee. Our well–trained support engineers will be online around the clock and will resolve any issue that you could stumble upon within maximum one hour after the trouble ticket submission. In most cases, a response will be provided to you in less than 20 minutes.